Shipping / Return Policies

Shipping Terms:

FREE SHIPPING on ORDERS OVER $150.

Shipping costs are charged at the time of shipment and will be included on your final invoice. Most domestic orders ship via USPS Priority or UPS. Shipping times take between 1-7 days depending upon your location. Please let us know if you’d like to request special shipping or if you’d like to use your UPS shipping account number.

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Made to Order 

The majority of our products ship within 5-15 business days after the time of purchase, depending on the size of your order. Once an order has been placed we are not able to cancel the order. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.  Our manufacturing partners care deeply about the quality of the luxury items they produce and take all the neccessary steps to provide superior craftsmanship.

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Import Duty Charges

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout. 

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Address Corrections & Lost/Stolen Packages

All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping courier's standard. 

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Mix n Match Style is not responsible for stolen or lost packages when the tracking system of a chosen shipping courier shows that the package was delivered. Please reqeust a signature confirmation when placing your order if you believe that it is unsafe to leave the package unattended.

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Return & Exchange Policy

At Mix n Match Style, we take great pride in the craftsmanship of our handcrafted, made-to-order bags and accessories. Each piece is carefully inspected before shipping, but in the rare event that a product is defective upon arrival or shortly after light use, we are happy to offer a replacement or exchange within 30 days of receipt.
 

What Qualifies as a Defect?

A defect is an issue with materials or craftsmanship that affects the functionality of the bag within the first 30 days of use. This includes:

• Manufacturing defects (e.g., misaligned stitching, loose seams upon arrival).

• Hardware issues (e.g., zippers or clasps not functioning properly).

• Material flaws (e.g., peeling, cracking, or unusual damage that is not from normal use).
   

What Is NOT Covered?

• Normal wear and tear from regular use, including fraying, softening of materials, or minor scuffs over time.

• Damage caused by improper care, mishandling, or overloading the bag beyond its intended use.

• Returns or exchanges after 30 days—our bags are made-to-order and custom-crafted just for you!
   

How to Report a Defect

If you believe your item is defective, please follow these steps:

1. Email us at letsconnect@mixnmatchstyle.com within 30 days of receiving your order.

2. Include clear photos of the issue, along with your name and order number.

3. If the defect is verified, we will work with you to resolve it promptly.

4. In cases where the issue cannot be confirmed via email, we may ask you to return the item for inspection before a determination is made.
    

Final Notes

• Do not send items back without contacting us first.

• We do not accept returns for non-defective products, as each item is custom-made to order.

• We cannot accept returns because an item didn’t sell at a boutique.

• To maintain the integrity of our policy, Mix n Match Style reserves the right to decline returns in cases of excessive claims or misuse of the policy.
   

For any questions, please review the terms agreed upon at checkout, which are available on our website at any time.